Overcoming architectural barriers and elevator’s world
Vertical cities, the challenge continues also for elevators – the example of Milan

Lift maintenance engineer: more than just a technician

Maintenance technicians are not only potential brand ambassadors, but more importantly, they are people in whom customers put their trust. Maintenance technicians must be the heart of maintenance companies. It would be desirable that selection, compensation and training processes were consistent with this idea and that more time and resources were allocated to them. Customers would appreciate it because they put their trust in maintenance technicians who take care of equipment like the lift they take with their families every day. Trust that is also reflected in many cases by the community key handover, a little gesture full of significance. Let us seize the potential offered by trusted technical personnel and give prestige to this profession upon its very foundation. In doing so, we will benefit from both motivating our own technicians and making the industry more attractive for young people looking for job opportunities. Again, technicians are and will continue to be the centrepiece of maintenance companies. Because buildings, in spite of technological advances, will always require technical workforce. For their part, maintenance technicians must make a significant effort to face the double challenge of having to improve their understanding of new technologies and develop teamwork and customer communication skills. Apart from “personally taking care” of his lifts, will have to carry out a series of tasks that he has never done until now, including:
• Implementing technologies that help him offer the same service as provided by the most advanced multinational
• Designing specific maintenance plans that incorporate new techniques
• Anticipating the need for spare parts more proactively
• Communicating better why a small company can maintain a lift just like a multinational, or even better

We would like to see lift companies, especially the big ones, besides promoting the necessary use of new technology in maintenance, also incentivise the most human aspects of their employees in general and their technicians in particular. At least, they shouldn’t avoid it by imposing insufficient time for each periodical visit. The lack of dedication, during the regular preventive visits, is generating an increase in the number of rescue operations for people who get stuck inside. Lift maintenance technicians who make periodic visits have to listen to and chat with neighbours who suffer loneliness, what is known as the disease of the 21st century. Lift companies help people who live alone feel less lonely in many ways. Sometimes, it is enough with the friendly support provided by maintenance technicians, and sometimes it is about their assistance and helps with the installation of a new lift. Figuratively, we could say that the organisation is like a pulley, a very familiar element in the lift sector. The pulley allows to raise the load smoothly and the axle making this pulley rotate is the supervisor’s leadership. Leaders are not born but made, and the sooner managers know the rules to develop their leadership potential, the better. Workers who perform the service itself, figuratively pulling the cable to raise the service load, are driven by daily motivation, and there are specific techniques to enhance it that every supervisor must know. (thanks to Elevatori)